Quick Answer: What Is The Job Of A Customer Service Representative?

What is a difficult customer?

Often, the difficult customer is someone who has simply taken an annoying habit to an extreme.

For example, Richard F.

Gerson, author of Great Customer Service for Your Small Business, listed ten types of customer behaviors, only one of which—The Perfect Customer—was wholly desirable to the small business owner..

What are your top 5 skills?

The top 5 skills employers look for include:Critical thinking and problem solving.Teamwork and collaboration.Professionalism and strong work ethic.Oral and written communications skills.Leadership.

How do you provide excellent customer service?

Be friendly. The most important rule in providing excellent customer service is to be friendly. … Respond in a timely manner. … Know your product or service. … Listen to your customers. … Say thank you. … Get to know your customers. … Ask for feedback. … Use the feedback you receive.More items…•

What are the 5 steps to handling a customer complaint?

Here are five strategies that will help you handle a customer complaint in a smooth and professional manner:Stay calm. … Listen well. … Acknowledge the problem. … Get the facts. … Offer a solution.

What do you say to a rude customer?

In such case, the best solution is to say: “I am very sorry that you feel this way” or “I am sorry you are not happy with our product”. It sounds neutral and means that you don’t apologize for something that happened to the customer (since it’s not your fault), you say that you are sorry for the way the customer feels.

What are 3 important qualities of customer service?

16 key customer service skillsPatience. Patience is crucial for customer service professionals. … Attentiveness. … Ability to communicate clearly. … Knowledge of the product. … Ability to use positive language. … Acting skills. … Time management skills. … Ability to read customers.More items…•

What are the duties and responsibilities of customer service representative?

Customer Service RepresentativeServes customers by providing product and service information and resolving product and service problems.Attracts potential customers by answering product and service questions and suggesting information about other products and services.Opens customer accounts by recording account information.More items…

What is the role of a customer service officer?

Customer service officers are mainly responsible for answering customer questions through a variety of means, such as online chats, email, or phone calls. When a customer contacts a company, customer service officers are usually their first point of contact.

What is customer care representative job description?

Customer Service Representative Duties: Investigate and resolve customer complaints and resolve complaints quickly and patiently, including assistance of customers who may have received their orders late, have received the wrong order or have received faulty products.

How do you handle angry customers?

How to Deal with Angry CustomersRemain calm.Practice active listening.Repeat back what your customers say.Thank them for bringing the issue to your attention.Explain the steps you’ll take to solve the problem.Set a time to follow-up with them, if needed.Be sincere.Highlight the case’s priority.

What are the skills of a customer service representative?

Here are the top customer service skills your representatives need, according to data.Persuasive Speaking Skills. Think of the most persuasive speaker in your organization. … Empathy. … Adaptability. … Ability to Use Positive Language. … Clear Communication Skills. … Self-Control. … Taking Responsibility. … Patience.More items…

What is excellent customer service?

1. Excellent customer service involves meeting and surpassing expectations. It means showing the customer how important he or she is to you and the business by interacting with he or she in a friendly- helpful and positive way.